Help Desk and Support
Outsourcing your helpdesk and support makes for better business
If you are experiencing customer dissatisfaction or your IT costs are spiraling out of control it may be that you are not utilizing your technology investment to its fullest.
IT issues can result in both a loss of time and business, something that any enterprise can ill-afford in today’s competitive world.
By outsourcing your helpdesk and support you can ensure that your work proceeds smoothly, productivity remains unaffected and you have to think less about IT, as a result you can spend more time running your business.
Web Synergies helpdesk and support services are designed to assist and support your IT infrastructure. Our offering includes computer support and troubleshooting via telephone, live chat and remote utilities to customers across the globe whatever the time or time-zone.
Our helpdesk services include, but are not limited to:
- Onsite or remote identification and diagnosis of problems
- A single point of contact for users to receive help on computer issues
- Tracking your service requests through an issue tracking system
- Support for all software, hardware and infrastructure such as servers, backup systems and firewalls
- Crisis/issue resolution through appropriate channels – telephone, live online chat, and remote access
- Addressing all Internet connectivity issues
- Computer set up and upgrades
- Software installation, updates, and support
- Email accounts and all aspects of server software support
- General maintenance services
- Virus control and removal
All problems are rectified within agreed timelines and the most appropriate response channels; phone, remote access or onsite visit. Our technically qualified helpdesk staff ensures that there is no gap in communication and your message is accurately passed on to the appropriate engineer or supervisor.