An integrated CRM solution for Aparna Constructions and Estates

 

The Issue

 
Item 1

Aparna Construction and Estates Pvt Ltd is a premier construction company based in Hyderabad, India. With its ever growing business and expanding operations they had limited visibility on consolidated sales information. This was due to the usage of stand-alone silo systems with disintegrated applications. Also, users followed their own process of recording sales information using excel due to which sales funnel movement and closure had to manually tracked.

The Objective

 

In order to provide consistent and quality service to customers, Aparna Constructions needed an integrated platform that collected and stored all sales and marketing data in one place. Thus, with the objective of better traceability and audit, our goal was to provide a platform that


  • Integrates and automates the lead generation process.
  • Transmits the data to ERP system for after sale process
  • Provides consolidated reporting to management & property heads.

The Solution

 

A fully enhanced Microsoft Dynamics CRM platform which is integrated seamlessly with Ramco ERP, Rewards System, Website, Property Portals and Call Centre applications

Implementation

 
  • Integration of various systems like website, call center application, ERP application, Property Portals and Rewards system
  • Aparna ERP system (RAMCO ERP system) integration to exchange property booking details.
  • Integration of property portal which eliminated the manual lead creation by sales executives. Thus leads get created based on qualified lead data received from property portals.
  • Once the lead is qualified and property has been reserved the information is sent to rewards system to award the customer.

Technologies used

 
 

The Outcome

 
  • Visibility for property heads and top management by automating the sales process
  • Increased operational efficiency
  • Visibility on reporting with dashboard creation.